1. Who We Are
This website is operated by Beautyline FZCO under the NoPain® brand. For privacy questions or requests, contact us at [email protected].
For the purposes of applicable data protection law, the organisation that decides why and how your personal data is processed is the data controller.
2. Personal Data We Collect
We collect personal data when you use our website, place an order, contact us, sign up for marketing, interact with our live chat or use features such as order tracking.
- Identity and contact data: name, email address, phone number, billing address and shipping address.
- Order data: products purchased, order number, delivery method, returns, refunds and customer service history.
- Payment data: payment status and transaction references. Full card details are handled by payment providers and are not stored by us.
- Technical data: IP address, device type, browser, operating system, pages visited, approximate location, referral source and cookie identifiers.
- Marketing data: newsletter preferences, consent status, campaign interactions and unsubscribe status.
- Communication data: messages, emails, form submissions, chat transcripts and any information you choose to send us.
3. How We Use Your Data
We use personal data only when we have a lawful reason to do so. The table below gives a clear overview of the main purposes and legal bases.
4. Cookies And Tracking
Cookies are small files stored on your device. We use necessary cookies to make the website work, for example cart, checkout, security and language functions.
We may also use analytics, marketing and third-party cookies to understand website performance, improve our content and measure campaigns. Where required by law, these cookies are only used after you have given consent.
You can manage cookies through the cookie banner or your browser settings. You can also delete cookies already stored on your device. Some features, such as cart and checkout, may not work properly without necessary cookies.
5. Payment, Shipping And Other Partners
We share personal data only when needed to operate the website, fulfil your order, provide support, comply with law or protect our business.
- Payment providers and fraud prevention providers.
- Shipping carriers, fulfilment partners and order tracking services.
- Website, hosting, security and technical service providers.
- Email, newsletter, customer support, live chat and marketing tools.
- Analytics and advertising partners, where permitted by consent and applicable law.
- Authorities, regulators, courts or professional advisers where legally required or necessary.
These partners may process data as independent controllers or as processors acting on our instructions, depending on the service.
6. International Data Transfers
Some service providers may process personal data outside your country or outside the European Economic Area. Where required, we use appropriate safeguards such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
7. How Long We Keep Data
We keep personal data only for as long as necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, tax, fraud prevention, legal claims and compliance obligations.
- Order and invoice data is kept for the period required by accounting and tax laws.
- Support messages are kept as long as needed to handle your request and protect our legal interests.
- Marketing data is kept until you unsubscribe or withdraw consent, unless a longer retention period is required to keep a suppression record.
- Cookie and analytics data is kept according to the relevant cookie duration and provider settings.
8. Your Privacy Rights
Depending on where you live, you may have rights over your personal data, including the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of your data in certain situations;
- request restriction of processing;
- request data portability;
- object to processing based on legitimate interests or direct marketing;
- withdraw consent at any time where processing is based on consent;
- lodge a complaint with your local data protection authority.
To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.
9. Marketing Emails
If you sign up for marketing or if we are otherwise permitted to contact you, we may send product news, offers and updates. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
10. Product Reviews, Forms And Messages
If you submit a review, contact form, chat message or email, we process the information you provide so we can respond, improve our service and, where relevant, display your review.
Please do not send sensitive personal data, such as medical information, unless it is necessary for your request. If you choose to provide such information, we will use it only to handle your request and where permitted by law.
11. Security Of Your Data
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, but we work to protect your information responsibly.
12. Children’s Privacy
Our website and products are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact us so we can take appropriate action.
13. Changes To This Policy
We may update this Privacy Policy when our services, legal obligations or data practices change. The latest version will be posted on this page with an updated date.
14. Contact
For questions about this Privacy Policy or your personal data, contact us.