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Frequently Asked Questions

How much do you charge for delivery?

We charge 8€ for delivery with tracking. If you spend more than 100€ you will receive free delivery.

Which payment methods can I use?

You can pay with credit card, PayPal and direct bank transfer on our website

How long will delivery take?

Delivery will take 3-7 work days and therefore not include weekends.

What exactly happens after ordering?

After you have placed your order and we have received your payment, we will send out your package from one of our logistic centers.
We send packages out around 3pm every work day.

Do I receive an invoice for my order?

You will receive your invoice automatically, when your order is complete.

What is the active ingredient in your cream?

The active ingredient in our cream is 5% lidocaine, which gives the numbing effect.

How can I track my package?

You will receive a tracking number as soon as your order is complete. To track your order click this link.
When you’re at this link, type in your tracking number and you should be able to follow you package whereabouts.

I haven't received my tracking number, where can I find it?

If you for some reason haven’t received your tracking number, you can click here.

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