Support
Contact NoPain®
Questions about your order, delivery, product use or aftercare? We are here to help you get a clear answer quickly.
Live chat: Mon-Fri · 09:00-15:00 (CET)
Quick Answers
The fastest answer is often already here. For anything personal to your order, use the form and include your order number if you have it.
How much do you charge for delivery?
Delivery with tracking costs 6,95 €. Orders above
100 € are shipped free of charge.
Which payment methods can I use?
You can pay with credit card, PayPal and direct bank transfer on our website.
How long will delivery take?
Delivery will take 2-8 work days and therefore not include weekends.
What exactly happens after ordering?
After you have placed your order and we have received your payment, we
will send out your package from one of our logistic centers. We send
packages out around 3pm every work day.
Do I receive an invoice for my order?
You will receive your invoice automatically, when your order is complete.
What is the active ingredient in your cream?
The active ingredient in our cream is 5% lidocaine, which gives the
numbing effect.
How can I track my package?
You will receive a tracking number as soon as your order is complete.
To track your order click this
link.
When you are at this link, type in your tracking number and you should
be able to follow your package whereabouts.
I haven't received my tracking number, where can I find it?
If you for some reason haven’t received your tracking number, you can
click here.
Write Us An Email
Fill out the form and your message will open as an email to our support team. We usually reply within 1-2 working days.
We usually respond within 1-2 working days. Please check your spam folder if you don’t see our reply.
Need Faster Help?
Use the option that fits your question best, so we can point you in the right direction without extra back and forth.
Live Chat
Mon-Fri · 09:00-15:00 (CET).
Email Support
[email protected]